Shipping policy

  1. Purpose

This policy establishes the shipping procedures, timelines, responsibilities, and delivery terms for orders placed through the Axivance Technology Corporation Shopify store.

  1. Scope

This policy applies to all domestic and international orders placed through the Axivance Technology Corporation online store, including components, accessories, gateways, RTU systems, assembled kits, and industrial hardware products.

  1. Order Processing Time

Most in-stock orders are processed and shipped within 1 business day after payment is received and verified.

Orders placed:

  • After normal business hours
  • On weekends
  • On holidays

Will typically be processed on the next business day.

Custom-built systems, provisioned devices, assembled kits, or special-order items may require additional processing time. Estimated lead times for these products may be communicated separately.

Axivance Technology reserves the right to delay shipment in cases involving:

  • Payment verification
  • Address verification
  • Inventory discrepancies
  • Weather events
  • Carrier disruptions
  • Suspected fraud or unauthorized transactions
  1. Shipping Methods

Axivance Technology ships orders using:

  • USPS Ground Advantage
  • UPS
  • FedEx

Shipping carriers are selected based on destination, package size, delivery requirements, and operational efficiency.

Axivance Technology reserves the right to select the carrier and service level unless otherwise agreed upon in writing.

  1. Shipping Charges

Customers are responsible for all shipping charges unless otherwise stated during checkout or through a separate written agreement.

Shipping rates are calculated at checkout based on:

  • Package dimensions
  • Weight
  • Delivery destination
  • Carrier rates

Additional charges may apply for:

  • Oversized shipments
  • Hazardous materials
  • Remote delivery locations
  • Expedited shipping requests
  • International shipments
  1. Delivery Estimates

Delivery estimates provided during checkout are carrier estimates only and are not guaranteed.

Axivance Technology is not responsible for delays caused by:

  • Carrier disruptions
  • Weather conditions
  • Customs processing
  • Natural disasters
  • Labor strikes
  • Incorrect shipping information provided by the customer

Shipping transit times begin after the order has been processed and shipped.

  1. International Shipping

International shipping may be available for select products and destinations.

International customers are responsible for:

  • Import duties
  • Customs fees
  • VAT/GST taxes
  • Brokerage charges
  • Compliance with local import regulations

Axivance Technology is not responsible for customs delays, rejected imports, seized shipments, or additional fees imposed by government authorities.

  1. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Axivance Technology is not responsible for orders delayed, lost, or misdelivered due to incorrect or incomplete shipping addresses submitted by the customer.

If a shipment is returned due to an address issue:

  • The customer may be responsible for reshipping costs
  • Original shipping charges are non-refundable
  1. Lost, Stolen, or Damaged Packages

Risk of loss transfers to the customer upon delivery to the shipping carrier.

Customers must report lost, stolen, or damaged shipments promptly.

If package damage is visible upon delivery, customers should:

  • Retain all packaging materials
  • Photograph the shipment and packaging
  • Contact Axivance Technology as soon as possible

Axivance Technology may assist with carrier claims but does not guarantee reimbursement for carrier-related losses or delays.

  1. Order Tracking

Tracking information will generally be provided once an order has shipped.

Customers are responsible for monitoring shipment tracking and coordinating with the carrier regarding delivery access or scheduling issues.

  1. Shipping Restrictions

Certain products may be restricted from shipment to specific locations due to:

  • Carrier limitations
  • Regulatory requirements
  • Export controls
  • Hazardous material regulations

Axivance Technology reserves the right to refuse or cancel shipments that violate applicable laws or shipping restrictions.

  1. Fraud Prevention

Axivance Technology reserves the right to:

  • Hold orders for verification
  • Require signature confirmation
  • Cancel suspicious transactions
  • Refuse shipment to high-risk addresses